Shipping & Returns
Custom Tackle New Zealand stand behind the products we sell and we have a fair return policy. We want you to feel safe when you buy at Custom Tackle and we want you to feel confident that we will support you should there be any issues.
Freight within New Zealand is determined by on the type, size, and weight of products purchased. Rural delivery incurs an extra freight charge. All goods are sent by courier track and trace. Please note Rural Delivery Contractors will not deliver parcels over 1.5m (Rods!!!) - so you will need to supply an address where Aramex Couriers delivers, or arrange delivery to an Aramex depo for collection. Shipping for international orders is determined by the weight and size and type of products purchased. Over sized, or heavy orders, typically longer than 1.5m or more than 3kg, goods might not be to be shipped internationally. This typically applies to rods! Please contact us before making an international order. Express shipping attracts extra costs.
Unless stated otherwise, all items carry a 12 month warranty (some products have longer warranties).
Faulty goods can be returned in person to the Custom Tackle showroom or send them with a covering letter containing your contact details and any relevant information. Send to:
Custom Tackle New Zealand – Online Returns
781 Pyes Pa Road, RD3
We will assess the received goods and contact you to discuss the options. Normally, as a first step, we will repair or replace the goods. Goods that are deemed faulty and falls within the warranty and cannot be repaired or replaced will be refunded to the purchase price.
Unused and still sell-able goods, complete in their original packaging may, be returned to us for a full refund for up to 1 month after purchase, excluding:
1. Electronics which may only be returned 7 days after purchase, and
2. Any item that was specially ordered or modified to meet your specifications, e.g. a reel spooled with line of your choice.
3. Any books, charts, videos, cd’s, cut length of line, rigging, netting etc.
Receipts must be provided.
Any refunds of Unwanted Goods will be made using Gift Cards and will exclude the cost of freight.
The above does NOT alter or reduce your rights under the Consumer Guarantees Act.
If you need help or advice with a return, please email email@example.com.
PURCHASES AND PAYMENTS
For purchase of consumables, the client will pay the Owner the agreed price on purchase/completion of goods and services
COSTS AND EXPENSES
The Client shall pay to the Owner all costs and expenses incurred by the Owner in recovering money or in connection with the exercise or attempted exercise of any of the Owners rights or remedies under this contract, including commissions
Coronavirus (COVID- 19) Updates
Due to the wide spread of COVID-19 globally, we are still experiencing major international delivery delays due to insufficient airfreight capacity and government restrictions. We expect this to continue for some time.
We anticipate our Online Store may face delivery delays both domestically and internationally.
Expect longer dispatch timeframes for orders from our warehouse.
NZ is currently experiencing high volumes of parcels. At the moment please allow 5 business days after quoted delivery date.
If your delivery is late please submit an enquiry with us. We are sending every product tracked to ensure ability to locate. Please have your tracking number ready.
Certain areas may be affected by delays of 6-8 weeks.
If you are located outside the affected areas and are looking to place an order via our website, please understand that there may be delays on receiving your order while companies are resuming services.
We apologise for the inconvenience and appreciate your understanding during this time. Thank you for your patience.