Refund and Returns Policy

Custom Tackle New Zealand stand behind the products we sell and we have a fair return policy. We want you to feel safe when you buy at Custom Tackle and we want you to feel confident that we will support you should there be any issues.

Freight

Freight within New Zealand is determined by on the type, size, and weight of products purchased. Rural delivery incurs an extra freight charge. All goods are sent by courier track and trace. Please note Rural Delivery Contractors will not deliver parcels over 1.5m (Rods!!!) – so you will need to supply an address where Aramax Couriers delivers, or arrange delivery to an Aramax depo for collection. Shipping for international orders is determined by the weight and size and type of products purchased. Over sized, or heavy orders, typically longer than 1.5m may be difficult to be shipped internationally. Please contact us before making an international order. Express tracked International shipping attracts extra costs.

Faulty goods

Unless stated otherwise, all items carry a 12 month warranty (some products have longer warranties).

Faulty goods can be returned in person to Custom Tackle or send them with a covering letter containing your contact details and any relevant information. Send to:

Custom Tackle New Zealand – Online Returns
781 Pyes Pa Road, RD3
Tauranga 3173

We will assess the received goods and contact you to discuss the options. Normally, as a first step, we will repair or replace the goods. Goods that are deemed faulty and falls within the warranty and cannot be repaired or replaced will be refunded to the purchase price.

All costs associated with the return of goods are the sole responsibility of the consumer.

  • Items purchased through retail stores must be returned to the place of purchase for exchange/refund.

  • Items purchased through 3rd party websites must be returned to the place of purchase for exchange/refund.

Unwanted goods

Unused and still sell-able goods, complete in their original packaging may, be returned to us for a full refund for up to 1 month after purchase, excluding:

  1. Electronics which may only be returned 7 days after purchase, any Any item that was specially ordered or modified to meet your specifications, e.g. a reel spooled with line of your choice.
    3. Any cut length of line, rigging etc.
  2. Receipts must be provided.

Any refunds of Unwanted Goods will be made using Gift Cards and will exclude the cost of freight.

The above does NOT alter or reduce your rights under the Consumer Guarantees Act. 

If you need help or advice with a return, please email sales@customtackle.co.nz.

All costs associated with the return of goods are the sole responsibility of the consumer.

Purchases and payments

For purchase of consumables, the client will pay the Owner the agreed price on purchase/completion of goods and services

Costs and expenses

The Client shall pay to the Owner all costs and expenses incurred by the Owner in recovering money or in connection with the exercise or attempted exercise of any of the Owners rights or remedies under this contract, including commissions

Shopping Cart
Scroll to Top